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At Aetna, a C.E.O.’s Management by Mantra
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“We program C.E.O.s to be certain kinds of people. We expect C.E.O.s to be on message all the time,” he said. “The grand experiment here has been how much of that do you really need to do?” On a February day in Aetna’s Hartford headquarters, there were experiments all around. In a conference room downstairs, a meditation class had just concluded, and employees were returning to their desks. Nearby, preparations were underway for a new yoga class, starting in a week. And in his corner office — where a golden statue of the Hindu deity Ganesha was arranged next to an antique grandfather clock — Mr. Bertolini eagerly shared the most recent data from Aetna’s meditation and yoga programs. More than one-quarter of the company’s work force of 50,000 has participated in at least one class, and those who have report, on average, a 28 percent reduction in their stress levels, a 20 percent improvement in sleep quality and a 19 percent reduction in pain. They also become more effective on the job, gaining an average of 62 minutes per week of productivity each, which Aetna estimates is worth $3,000 per employee per year. Demand for the programs continues to rise; every class is overbooked. “We have this groundswell inside the company of people wanting to take the classes,” Mr. Bertolini said. “It’s been pretty magical.” Aetna is at the vanguard of a movement that is quietly spreading through the business world. Companies like Google offer emotional intelligence courses for employees. General Mills has a meditation room in every building on its corporate campus. And even buttoned-up Wall Street firms like Goldman Sachs and BlackRock are teaching meditation on the job. The aims of such programs are eclectic. Some, such as Aetna’s, are intended to improve overall well-being; others to increase focus and productivity. Most of the programs — from yoga sessions for factory workers to guided meditations for executives — aim to make employees more present-minded, less prone to make rash decisions and generally nicer people to work with. Adoption of these unconventional practices in the workplace coincides with growing interest among the American public. More than 21 million people now practice yoga, double the number from a decade ago, according to the National Institutes of Health. Nearly as many meditate, according to the N.I.H. But not everyone believes that meditation and yoga are appropriate in the workplace. A recent article in The Harvard Business Review cautioned that “mindfulness is close to taking on cult status in the business world,” and it enumerated ways that a meditative disposition could backfire in the office. Stress can be a useful prompt to engage in critical thinking, noted the author, David Brendel, and is not something to retreat from through meditation. And even as Aetna and others chart what they say are the health benefits of mindfulness and yoga, not all researchers are convinced. “The public enthusiasm for complementary health practices — and meditation in particular — is outpacing the scientific research,” said Willoughby Britton, a professor of psychiatry and human behavior at Brown University, who is studying the potential negative side effects of meditation. “Widespread implementation is premature.” Mr. Bertolini has heard the critics, and takes pains not to impose yoga or meditation on any employees. (There are no incentives for workers to take the classes.) But he can’t help but champion both causes. They helped him come back from the abyss.
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